The coronavirus has transformed the world as we knew it. The unpredictable onset of the virus is easily one of the biggest challenges we’ve had to face in the last century.

As medical and health professionals struggle to curb the spread of the deadly virus on the front lines, and the citizens exercise social distancing, businesses must also find a way to adapt to the country’s changing economic dynamics at the precipice of this global outbreak.

Amid countrywide lockdowns and stay-at-home orders, big and small businesses struggle to stay afloat as they face severe repercussions. Organisations face the threat of closure as they try to overcome the challenges of meeting their quarterly KPIs and profit targets. Suffice it to say, the uncertainty about the fate of businesses staggers higher than ever.

For most businesses, the coronavirus has disrupted the distribution of products. The pandemic’s impact has resulted in a wide range of supply chain issues that fail to meet shifting consumer behaviour. Even the best of the best, like Amazon, have been overwhelmed by the substantial demand spike as virus-spooked people stay indoors and resort to online shopping in an attempt to avoid brick and mortar stores.

Small-scale retailers and wholesale businesses are no different, as supply chain disruption continues to harm their business. Most of these businesses don’t have enough flexibility to switch suppliers, which leaves them with their hands tied.

Small businesses must leverage the best order management practices to respond to the global crisis and keep up with shifting consumer behaviour. This is where an order management software comes in.

Order management software is an important tool for business owners who want to increase their efficiency and mobility. From shortening order processing time to giving you greater control on information, there are various compelling reasons for using an order management software.

Take a look at why your business needs it now more than ever.

Streamlines Processes

With an order management system at the heart of your operation, you can orchestrate processes that ensure quality product delivery and excellent customer service.

An order management system integrates your enterprise resource planning system with product information systems and other commercial platforms for seamless business operations.

A reliable, enterprise-grade order management system will efficiently monitor different channels and systems to ensure seamless communication and improved workflows. It’s also designed to reduce the margin of error, which further adds to its efficiency.

In case of order delays and cancellations or changes in the inventory, the order management system will allow you to strategise accordingly, so the quality of your product delivery isn’t compromised.

Centralised Customer Service

Today’s customer expects transparency and easy access to information, which is especially true during the coronavirus pandemic—as more people switch to online shopping. They want regular email updates on tracking information and delivery status alerts to ensure that they’re getting their money’s worth.

An order management software helps you do all of this. It centralises customer service so that your service representatives have all the information they need to help the customers if they inquire about delivery, shipping, or cancellations.

This is no longer a luxury, but a necessity as more and more customer expect transparency in the shipping and delivery process when they make online purchases. 

Better Communication

Humans may be the best at communicating, but with the threat of the virus and the widespread anxiety caused by it, you can expect an increase in human error. This is where an order management system can come in handy.

An order management system connects data from carriers, suppliers, locations, and every other player in the supply chain. It processes data in real-time between every system to ensure no mistakes are made—which enhances your ability to make better business decisions.

From inventory management to quickly deliver orders to your customers, an order management system also reduces your overall costs.

Inventory And Sourcing

If you’re running a small business, don’t let its size limit your growth opportunities. You can use an order management software to keep a check on your inventory and sourcing capabilities to determine the fastest and most cost-effective way to deliver products to customers.

This is especially useful if you’re running multiple channels. With increased control over your inventory, you can prioritise channels to align with the changing demand for products.

Invest In OrderTron’s Order Management System

During the testing times of the coronavirus, it isn’t about the size of your business, how many warehouses you own, or the number of sales channels you have; it’s about how well-connected all these aspects of your supply chain are.

An order management system improves data entry, stock monitoring, and order management. It streamlines order placement, order tracking processes, and communication with the clients to update them on their shipments.

If you’re looking to incorporate an order management software in your business operations, partner with a trusted, reliable, and efficient small business order management software to improve service delivery and streamline the SCM process.

Register with OrderTron and find out more details about how our wholesale ordering system works here.